Privacy Policy

ShipDeez, Inc. ("ShipDeez," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, APIs, integrations, and logistics platform (collectively, the "Services").

1. Scope and Roles

This Privacy Policy applies to website visitors, prospective customers, account holders, and individuals whose information appears in shipment records processed through the Services.

• Controller: ShipDeez acts as a controller for information about our website visitors, business contacts, and platform users.
• Processor / Service Provider: ShipDeez acts as a processor/service provider for shipment data submitted by our customers.

2. Information We Collect

A. Information You Provide

• Name, company name, job title, and contact details.
• Account credentials and authentication data.
• Billing and payment information required to process transactions.
• Shipment details (origin, destination, package attributes, carrier selections).
• Customer/recipient information you input into the platform (names, addresses, phone/email where provided).
• Communications and support requests.

B. Automatically Collected Information

• Device and browser information.
• IP address and approximate location.
• Usage data, diagnostics, and activity logs.
• Cookies and similar technologies.

C. Integration & Carrier Data

If you connect third-party systems (for example eCommerce platforms, ERPs, WMS systems, or carrier APIs), we may receive order, shipment, tracking, fulfillment, and related operational data necessary to provide rating, label generation, tracking, analytics, and automation.

3. How We Use Information

• Provide shipping, rating, tracking, billing, and logistics optimization services.
• Process transactions and generate shipping labels and documents.
• Integrate with carriers and connected platforms as authorized by you.
• Provide customer support and respond to inquiries.
• Improve platform performance and user experience.
• Communicate service updates and operational notices.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

We do not sell personal information.

4. Legal Bases for Processing (Where Applicable)

• Contract performance: processing necessary to provide the Services you request.
• Legitimate interests: platform operation, security, fraud prevention, and product improvement.
• Legal obligations: compliance with tax, accounting, and other regulatory requirements.
• Consent: where required by law, and when you have provided it.

5. Data Sharing & Disclosure

• Carriers & logistics providers: to execute shipments and provide tracking.
• Payment processors: to process billing and transactions.
• Cloud & infrastructure providers: hosting, security, and operations.
• Integration partners: systems you choose to connect.
• Legal authorities: when required by law or to protect rights and safety.

All service providers we work with are contractually obligated to safeguard data; see our Subprocessors List for details.

6. Data Retention

We retain information only as long as necessary to provide the Services, meet legal and contractual obligations, and resolve disputes. Retention periods may vary by data type and customer configuration.

Retention schedule (high-level)

• Account & profile data: retained while the account is active; limited retention after closure as needed for legal/compliance.
• Shipment records & labels: retained to support tracking, billing, auditability, and customer history; configurable for enterprise accounts.
• Billing & payment records: retained as required for tax/accounting and dispute resolution.
• Security logs: retained for security monitoring, incident response, and fraud prevention for a limited period.

When no longer required, data is securely deleted or anonymized.

7. Security

We use commercially reasonable safeguards including encryption in transit, access controls, secure cloud infrastructure, monitoring, and logging. For more detail see our Security Overview.

8. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, analyze usage and performance, and improve functionality. You can control cookies through your browser settings.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict/object to, and port your data, and to withdraw consent where applicable. To exercise your rights, please contact privacy@shipdeez.com.

10. Third-Party Links

Our Services may include links to third-party sites or services. We are not responsible for the privacy practices or content of third-party sites.

11. Business Transfers

Information may be transferred in connection with a corporate transaction, such as a merger, acquisition, or sale of assets, subject to applicable obligations to protect user data.

12. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect children's personal information.

13. International Data Transfers

Data may be processed in the United States or other jurisdictions. Where required, we implement safeguards such as standard contractual clauses or other mechanisms to protect data transferred internationally.

14. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will post the updated policy with a revised effective date.

15. Contact Us

ShipDeez, Inc.
Privacy & Data Protection
[Company Address]
Email: privacy@shipdeez.com